We are sorry to hear that you are having trouble completing a purchase.
Please keep the following in mind:
- Players must complete registration before they can make purchases or make plays.
- Payment methods must be in the account holders name.
- Not all banks and credit card providers approve sweepstakes purchases.
- Non-U.S based bank accounts and credit cards cannot be used on ProphetX.
- If you are having trouble with a particular method, please try an alternate method while we look into it
If you are still having trouble making a purchase, please reach out to our team with the following:
- Method used and time the error or issue occurred
- Amount you wish to withdraw
- Screenshot of error
We look forward to helping you as soon as possible!
Comments
Please sign in to leave a comment.