Account Verification

We are very excited to welcome you to Prophet Exchange. If your account is not been verified automatically, you will be required to submit documents to complete this process. This can happen for a number of reasons such as:

  • Player error such as typos or incorrect personal details 
  • Additional information needed to confirm your identity

Like other online gaming sites, we require every account to be fully verified before taking part in any action. Accounts that are pending verification will only be able to log in and navigate the site. You will not be able to perform the following:

  • Deposit
  • Withdrawal 
  • Place bets 
  • Cancel unmatched wagers

We will reach out to those account holders and notify them of how to complete their account verification. We understand it can be a bit of a hassle and will do our best to make this as easy as possible. In order to avoid any delay please keep the following in mind:

  • All requested documents should be uploaded here
  • Documents should always be valid, clear, uncropped, and must belong to the account holder
  • Any cropped, unclear, or tampered documents will NOT be accepted

Acceptable Documents

  • Current utility bill within the last 90 days 
  • Rental or Lease Agreement (no older than 1yr.)
  • Bank or Credit Card statement within the last 90 days
  • State Issued Drivers License 
  • State Issued I.D
  • U.S Permanent Residence Card
  • U.S Passport 
  • U.S Military I.D 
  • Self-Certified I.D
  • Marriage License/Divorce Decree 

NOTE: Identity Documents with a text reading “Limited-term”, “Temporary” or “Employment Only are not acceptable. In these cases please send us a valid U.S. Passport or Permanent Residence Card (Green Card).

Here are some common scenarios in which we will require documents from the account holder:

  • Name or address updates
  • Account verification  
  • General account review

Once we receive the applicable documents, we will do our best to complete our review. This process usually takes a few hours however, please allow up to 24 hours for completion. Our team will reach out via email or call with an update once your documents have been reviewed.

Note: All documents must be clear, uncropped, and valid in order to be considered for review. To avoid delays, please ensure that the submitted documents meet these requirements.

If you need any help or have any questions, support is available 7 days a week from 10AM - 12AM EST. Please feel free to drop us an email outside of regular business hours. 





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