Responsible Gaming

The following include the contents of Prophet’s Responsible Gaming page, including references to states where Prophet is currently operational. 

If you or someone you know has a gambling problem and wants help, please call the number below for your state:

  • New Jersey: 1-800-Gambler

For most people, gambling is an exciting and fun recreational pursuit. For others, it can become a problem with devastating consequences for them, their families, and friends. At Prophet, we want you to enjoy your gambling experience. As part of that experience, we want to help you to stay in control of your gambling, and not allow your gambling to control you.

For further information visit our Player Protection page.

Useful Guidelines

If you are concerned about your gambling practices, there are a number of helpful guidelines:

  • Try to establish limits for the amounts you want to wager or deposit. Prophet offers "Pre-commitment Limits". If you would like to set limits on your deposits, you can do so by visiting “Set Limit” on either the Deposit, Time or Spend Limit sections of your account.
  • Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
  • If you are recovering from any form of dependency, or if you are under the influence of alcohol or any other mood-altering substance (including some prescription medication), gambling is not recommended.
  • Gambling should always be treated as a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
  • Do not let gambling interfere with your daily responsibilities.

Further information is available via the following links:

Tips to stay within safe limits

Myths associated with gambling

Common risks associated with gambling

Potential signs of a gambling problem

How Do I Know If I Am Developing A Problem?

Recognizing that you may be developing a gambling problem is the first step to regaining control.

According to the National Council on Problem Gambling, problem gambling–or gambling addiction–includes all gambling behavior patterns that compromise, disrupt or damage personal, family or vocational pursuits. The essential features are increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, “chasing” losses, and loss of control manifested by continuation of the gambling behavior in spite of mounting, serious, negative consequences. In extreme cases, problem gambling can result in financial ruin, legal problems, loss of career and family, or even suicide.

If you think you may fit this definition, Gamblers Anonymous has prepared a 20 question test to help players identify if they are developing a problem. These questions can be found at the following link: Gamblers Anonymous

Who Can You Talk To?

Living with a gambling problem can be tough, but you are not alone. Confidential help and counseling is only a phone call away, with counsellors who understand that you need a safe, anonymous place to get information about problem gambling. They appreciate that picking up the phone can be the hardest step you will take towards a solution to your gambling problem.

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. Visit www.gamblersanonymous.org for more information, or to find a local support group near you.

Additionally, resources are available in your specific state:

New Jersey: If you or someone you know has a problem gambling and needs immediate assistance, you can call 1-800-GAMBLER 24/7 or visit www.800gambler.org for more information on The Council on Compulsive Gambling of New Jersey (CCGNJ).

How Can We Help?

We offer several facilities that can help you keep control of your gambling:
  • Keeping Track of Your Transactions
  • Pre-Commitment Limits
  • Time-Based Limits or Self-Exclusion
  • Closing Your Account”

Keeping Track of Your Transactions 

  • You can easily access a full history of your transactions, withdrawals, and deposits through the Account Statement section of the website.

Pre-Commitment Limits 

  • A limit can be set on deposits by clicking Set Limit under the Deposit limit section listed above.
  • Limit periods can be anywhere from 1, 7, or for 30 days (time limits only operate on a per day basis).
  • Limits begin immediately, and work on a rolling period. For example, if you've deposited your full weekly limit on Tuesday at 9pm, you won't be able to deposit again until 9:01pm the following Tuesday. If a deposit limit has been set, you must wait until your selected period is over before you can increase or remove your limits.
  • Maximum betting limits can be placed on your account, and you can reduce your maximum bet size at any time with immediate effect.
  • Login to your Prophet account to set your account limits.
  • Patron will not receive any marketing or promotional material when they have any active limit in place

Time-Based Limits/Self Exclusion 

Time-based limits, Cooling Off periods or Self-Exclusion (banning yourself from gambling websites) can be very helpful in reducing your opportunities to gamble.

If you need a break from gambling, Prophet offers the following options:

  • Time-Based Limits – Setting a time-based limit will reduce the maximum number of hours per day that you are able to spend logged-in to the Prophet site. Any maximum time limit placed on your account will take immediate effect. You can also reduce the maximum amount of time spent on your account at any time by reducing the time-based limit currently set. Once a time-based limit has been set, you must wait until your selected period is over before you can increase or remove your limit. Time-based limits set with Prophet are only applicable to the Prophet site and do not apply to other licensed gaming permit holders, and are only available over a daily period.
  • Cool Off Period – Prophet allows you to temporarily exclude yourself from accessing the Prophet site, or placing any wager, for a period of 3 to 365 days. Please note that during this time, you will not be able to login. Your account will automatically be available after the specified time period. You can still withdraw your funds by contacting customer service.
  • Cool Off Periods set with Prophet are only applicable to the Prophet site and not other licensed gaming permit holders.
  • Self-Exclusion – You can exclude yourself from betting with the State of New Jersey via https://www.njportal.com/DGE/SelfExclusion/. During the exclusion period you will not be able to use your account for any reason, at any time. Any pending wagers will be cancelled and related funds will be returned to your account. You can still withdraw the funds by contacting customer service.

Accounts that are closed by customers who do not request permanent exclusions can be re-opened, if the Prophet account management team deem the re-opening is in line with company policy.

Persons who exclude themselves are encouraged to also seek profession help from the following organizations:

  • National: National Council on Problem Gambling
  • New Jersey: Council on Compulsive Gambling New Jersey

Closing Your Account 

An account can also be closed permanently if you wish to no longer use the Prophet site. This can be done on the settings page or by contacting support via email help@prophetexchange.com, telephone or Live Chat.

Preventing Children From Gambling

Our sports betting and/or internet gaming products are designed to appeal to and be used by adults only. We actively discourage children (persons under 21 years of age) from attempting to bet on our site.

If children have access to a computer/smart phone/tablet that is used to access Prophet's website, we encourage you to download and install one of the popular child protection packages, such as Net Nanny or Cyber Patrol. This software will prevent Prophet and other gambling sites from being accessed by children and stop them from viewing other internet content that you may consider unsuitable.

Staff Training/Awareness 

Prophet's staff are trained to be aware of, and offer assistance to, customers seeking assistance in relation to problem gambling. By seeking assistance, we help customers who contact and request support for problem gambling.

If required, Prophet will cooperate with problem gambling service providers to support them in their work of assisting players who may need support with their gambling behavior.

Please be aware that our staff will act in good faith in response to any questions provided by customers. If our staff suspect that a customer may have a gambling problem, and a customer has contacted our staff, they may directly ask the customer if they need assistance with problem gambling. Only in circumstances where the customer states that they have a gambling problem may Prophet be on notice that the customer has a gambling problem and such knowledge cannot be imputed in any other manner.  

Therefore, we request that all customers be honest and open if they feel they have a gambling problem.

Informed Choice About Chances of Winning 

Prophet endorses the principle of enabling our customers to make informed decisions about gambling.

We display accurate information on odds and approximate dividends and payouts; and provide information about rules in relation to bet types in simple and clear language on our website.

Federal & State Restrictions

There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”).

It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino or New Jersey Internet gaming website. The Casino Control Act (N.J.S.A. 5:12-119) prohibits anyone under the age of 21 from gambling in an Atlantic City casino or any simulcast facility. If an individual is convicted of underage gambling the penalty is a disorderly persons offense which is a criminal charge that becomes part of your criminal record.

A conviction for underage gambling will also result in a fine of between $500 and $1,000 and the individual’s driver’s license will be suspended for six months. If the individual is under 17 and has not yet obtained a driver’s license, the issuance of that person’s driver’s license will be postponed for six months.

If a parent or a person who has custody or control of a person under the age of 21 allows an underage individual to gamble, that person can be charged with a disorderly persons offense. N.J.S.A. 5:12-119(c).

Privacy

Prophet complies with privacy laws and regulations. Read our Privacy Policy here.

Contact Us

If you have any questions or would like any assistance, you may contact Prophet via email, Live Chat, or call.

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