How do I reset my password?

If you are having trouble logging in or remembering your password. We have made it easy for players to self service & reset their password. 

You'll need the following:

  • Your Prophet Account Registered Email Address 
  • Access to your registered phone number (SMS Text)

Players can self service on the app or site by clicking on Login >> "Forgot Password?"

Once you enter your email address, we will send you an authentication code to your registered phone number to complete the password reset.

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Common reasons you are unable to log-in:

  • Typo in username or password usually caused by enabling caps lock
  • Incorrect email address or typo within the email
  • A player has entered a Cool-Off or Self Exclusion period
  • A player has requested an account closure 

If you no longer have access to your registered phone number or email, please reach out to Customer Support via help@prophetexchange.com with the following details:

Email Update:

  • Full Name
  • Registered Address:
  • Phone Number:
  • DOB:
  • Last 4 digits of SSN:
  • Old Email Address:
  • New Email Address:

Phone Number Update:

  • Full Name
  • Registered Address:
  • Phone Number:
  • New Phone Number:
  • DOB:
  • Last 4 digits of SSN:

We understand this can be frustrating however, your account security is our top priority. Please feel free to reach out if you need any further assistance. 

Note: Live Customer Support is available 7 days a week from 10AM-12AM EST. 

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