How do I reset my password?

If you are having trouble logging in or remembering your password. We have made it easy for players to self service & reset their password. 

You'll need the following:

• Your Prophet Account Registered Email Address 
• Access to your registered phone number (SMS Text)

Players can self service on the app or site by clicking on Login >> "Forgot Password?"

Once you enter your email address, we will send you an authentication code to your registered phone number to complete the password reset.

Common reasons you are unable to log-in:

• Typo in username or password usually caused by enabling caps lock
• Incorrect email address or typo within the email
• A player has entered a Cool-Off or Self Exclusion period
• A player has requested an account closure 

If you no longer have access to your registered phone number or email, please reach out to Customer Support via [e-mail] with the following details:

Email Update:

• Full Name
• Registered Address:
• Phone Number:
• DOB:
• Last 4 digits of SSN:
• Old Email Address:
• New Email Address:

Phone Number Update:

• Full Name
• Registered Address:
• Phone Number:
• New Phone Number:
• DOB:
• Last 4 digits of SSN:

We understand this can be frustrating however, your account security is our top priority. Please feel free to reach out if you need any further assistance. 

Note: Live Customer Support is available 7 days a week from 10AM-12AM EST.