If you are physically within an eligible state, please ensure that you close all other apps except the Prophet Exchange app. Please note certain apps/computer software are not allowed while using Prophet Exchange.
Once you have disabled/closed all other running application please try the steps below:
- Turn your device off and back on
- Clear your cache on the device
- Reset the location settings on your device
- If you are on mobile, try switching from your network's connection to a Wi-Fi connection
If possible, try a different device. If you're stilling having trouble please reach out to our Customer Experience for further assistance and include the following:
- Device used
- Time of issue
- Screen shots or screen recording of any errors
- Description of issue
Once we receive your these details our support staff will work quickly on identifying the reason(s) you are unable to place a bet and reach out with next steps.