Why wasn't my identity verified?

We use a verification agency to confirm your name, date of birth, and social security number. If you don't pass this automatic verification, please double check to confirm that you have entered your information correctly. It is possible that records with these agencies have old information, so we recommend using a previous address (the one that is on your most recent driver's license).

Please also make sure to use your full legal name. For example, if you enter 'Alex' but your legal name is 'Alexander', that may also result in a failed verification.

For more info on completing verification, please click here.

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