Patron Protection

PROPHET EXCHANGE PLAYER PROTECTION

Underage gambling is a criminal offense and any person who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.  Therefore, Prophet Exchange excludes minors (persons under the age of 21) from all sports wagering.  To ensure this exclusion, Prophet Exchange will request proof of age verification during the registration process. During registration, your social security number will need to be included on the registration form, which will be automatically verified by us, along with other information. If there is any issue with the initial verification process, you will be required to provide government-issued ID and additional documents for further verification.

If you know someone under the age of 21 who is registered with us, please Contact Us immediately. 

Auto-Lock
All customers are advised to configure their auto-lock feature on their mobile or web devices to protect from unauthorized use of the customer’s Prophet Exchange Account.

Preventing Children From Gambling

Our sports betting and/or internet gaming products are designed to appeal to and be used by adults only. We actively discourage children (persons under 21 years of age) from attempting to bet on our site.

If children have access to a computer/smartphone/tablet that is used to access Prophet's website, we encourage you to download and install one of the popular child protection packages, such as Net Nanny or Cyber Patrol. This software will prevent Prophet and other gambling sites from being accessed by children and stop them from viewing other internet content that you may consider unsuitable.

Preventing Others From Using Your Prophet Exchange Account

All customers are prohibited from allowing other persons to access and/or utilize their Prophet Exchange account.  Any access from other persons permitted by the customer is subject to criminal prosecution.  You are responsible for the safety of your personal computer and mobile device. 

While Prophet Exchange meets the highest security standards to combat unauthorized gambling, you can help.  The following are a few ways you can assist with combating unauthorized gambling:

• Do NOT share your gaming account information, your credit card, bank account, or other financial details with anyone.
• Do NOT leave the computer or phone unattended when you are logged in.
• Always create separate profiles for everyone in your household or others who use your devices, in order to prohibit others from easily accessing your information.

Preventing Elder Abuse

Prophet Exchange takes elder abuse very seriously.  Elders can lose their income and savings on problem gambling.  If you believe someone you know has fallen victim to elder abuse through gambling, Prophet Exchange encourages you to contact Prophet Exchange at [e-mail], and report any suspicion.

Federal & State Restrictions

There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”). It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino or New Jersey Internet gaming website. The Casino Control Act (N.J.S.A. 5:12-119) prohibits anyone under the age of 21 from gambling in an Atlantic City casino or any simulcast facility. If an individual is convicted of underage gambling the penalty is a disorderly persons offense which is a criminal charge that becomes part of your criminal record. A conviction for underage gambling will also result in a fine of between $500 and $1,000 and the individual’s driver’s license will be suspended for six months. If the individual is under 17 and has not yet obtained a driver’s license, the issuance of that person’s driver’s license will be postponed for six months. If a parent or a person who has custody or control of a person under the age of 21 allows an underage individual to gamble, that person can be charged with a disorderly persons offense. N.J.S.A. 5:12-119(c).

By registering to use the Services, you consent to the monitoring and recording by us (or our service providers) and/or by the New Jersey Division of Gaming Enforcement of any wagering communications and geographic location information for the purpose of determining compliance with the Casino Control Act.

Real-money gaming on the Platforms is restricted by the New Jersey Division of Gaming Enforcement to users who are physically located within the state of New Jersey.  We cannot guarantee that your device will be able to successfully use the location services.  If we and/or our third-party providers are unable to accurately track your location for any reason, you may be prevented from accessing or using Prophet Exchange. We are not liable for your inability to access or use the Services.  We will handle all information collected through the location services in accordance with our Privacy Policy. If you have any questions or concerns regarding the location services, you may contact us at [e-mail] .  

Strong Authentication and Password Retrieval 

In accordance with New Jersey law and regulation, and for an additional level of safety of patron accounts, each Prophet Exchange customer has automatic Strong Authentication. Every time you try to access your account, a one-time password is sent to you the phone number connected to your account. You will be sent a SMS text with a code that You will be required to enter to access your Account in addition to being prompted to enter your password. If you have forgotten your password, you can easily reset your password on the log in prompt. A step by step guide can be found here. If you have a new phone number or questions regarding the Strong Authentication process, please Contact Us.

Keeping Track of Your Transactions 

You can easily access a full history of your transactions, withdrawals, and deposits through the Account Statement section of the website.

Terms and Conditions

The Terms & Conditions for your Prophet Exchange account can always be viewed here. 

Please note, these terms can be updated periodically and you will be prompted to accept or decline the new terms upon successful log-in to your Prophet Exchange account. Please make sure to read through the latest terms & conditions before accepting. 

If you have any questions, please feel free to Contact Us.

Complaints

We are here to help, but if you do not feel as if you are getting the help you need and have exhausted all reasonable options to resolve the complaint with Prophet Exchange, you may complete a form designated from the New Jersey Division of Gaming Enforcement at NJ Division of Gaming Internet Dispute Form. You can also e-mail a complaint to the Division: [e-mail] or here to submit a dispute online.

If you have any questions, concerns, or complaints, we encourage you to Contact Us and speak to our management team to resolve your complaint.